KaaAfrika Privacy Policy

1. Introduction

1.1 When you use KaaAfrika, you trust us with your data. We are committed to honoring that trust. This starts with helping you understand our privacy policies.

1.2 This policy outlines how KaaAfrika collects, stores, and protects information when you use our website, mobile app, and related services. It explains how we gather, use, and share data.

2. Data Collection and Use

2.1 This Privacy Policy applies to all users of KaaAfrika services worldwide, including users of KaaAfrika applications, websites, and other services.

2.2 This policy describes how KaaAfrika and its affiliates collect and use personal information to provide our services.

2.3 This policy applies to:

  • Providers: Users who offer services independently or through a company to deliver the services.
  • Users: Users who request services.

2.4 This policy also applies to individuals who provide information to KaaAfrika in connection with an application to use our services or whose information KaaAfrika acquires in connection with its services.

2.5 Our practices described in this policy comply with applicable laws in the regions where we operate. We only engage in practices allowed under the laws of those areas. Please contact us with any questions about our practices in your country or region.

3. Data Controller

3.1 KaaAfrika is the data controller responsible for the collection, use, and disclosure of your personal information as described in this Privacy Policy, unless otherwise stated.

4. Information We Collect

4.1 KaaAfrika collects the following types of information:

4.1.1 Information You Provide

  • Service Provider Profile: Name, email, gender, date of birth, mobile number, location/demographic information, device information, government-issued IDs, driving license numbers, vehicle details, insurance information, and photographs.
  • User Profile: Name, email, gender, date of birth, mobile number, address, government-issued IDs, profile picture, and banking information.

4.2 This information is collected for purposes including, but not limited to, background verification, identity verification, and ensuring service quality.

4.1.2 Information Created When You Use Our Services

  • Location Information: Depending on the KaaAfrika services you use and your device settings, we may collect location data through GPS, IP address, and Wi-Fi. If location services are disabled, you may be required to manually enter your pick-up location.
  • Service Information: This includes the type of services requested or provided, order details, date and time of services, and transaction details.
  • Usage Information: We collect information on how you interact with our services, such as access times, app features, app crashes, and browsing activity. This information may be collected through cookies, pixel tags, and similar technologies.
  • Communications Data: We may collect information from communications made through the KaaAfrika app, such as calls or messages between users and providers.

4.1.3 Information from Other Sources

  • User Feedback: Ratings, compliments, or complaints.
  • Referral Program Data: Information provided through referral programs.
  • Third-Party Services: Information from third-party services that use KaaAfrika APIs, financial services providers, partner transportation companies, or marketing service providers.
  • Public Sources: Information from publicly available sources.

5. How We Use Personal Data

5.1 KaaAfrika uses personal data to improve our services and make them more accessible. We use the data for:

  • Ensuring the safety and security of users and services.
  • Providing customer support.
  • Research and development.
  • Enabling in-app communication.
  • Sending marketing and non-marketing communications.
  • Complying with legal obligations.

5.2 KaaAfrika does not sell or share users’ personal data with third parties without user consent, except as required to provide services or comply with legal obligations.

6. Safety and Security

6.1 KaaAfrika uses personal data to ensure the safety and security of users and services by:

  • Verifying user identities and eligibility.
  • Detecting unsafe driving behavior.
  • Preventing fraud and unauthorized access.
  • Using user feedback to improve service quality and enforce community standards.

7. Consistent Support

7.1 We use personal information to address and investigate user concerns and provide timely responses.

8. Research and Development

8.1 KaaAfrika uses personal data for research and development to improve user experiences and make services more convenient and user-friendly.

9. In-App Communication

9.1 We enable messaging and calling between service providers and users to facilitate services. This communication is governed by our Terms of Use.

10. Marketing and Non-Marketing Communications

10.1 We use personal data for marketing and non-marketing communications, such as:

  • Announcing new services and features.
  • Sending promotional offers.
  • Notifying users of changes to our Terms of Use and Privacy Policy.

10.2 Communications may be sent via email, SMS, or social media ads, only with user consent. Users can opt out of marketing communications at any time.

11. Legal Proceedings

11.1 KaaAfrika uses personal data to address claims and disputes related to our services and to comply with legal requirements under applicable laws and regulations.

12. Cookies and Third-Party Technologies

12.1 KaaAfrika and its partners use cookies and other identification technologies on our applications, websites, and emails for purposes such as:

  • Authenticating users.
  • Remembering user preferences and settings.
  • Analyzing site traffic and trends.
  • Serving advertisements and measuring their effectiveness.

12.2 These technologies help us understand user behavior and preferences to improve our services. For more details, please refer to our Cookie Statement.

13. Choice and Transparency

13.1 KaaAfrika provides users with the ability to view and control the information collected through:

  • In-app privacy settings.
  • Device permissions.
  • In-app ratings.
  • Marketing opt-outs.

13.2 Users may request an explanation, a copy, or correction of their data by contacting KaaAfrika.

14. Privacy Settings

14.1 Users can manage privacy settings in the KaaAfrika app to control location sharing, notifications, and contact preferences.

14.1.1 Location Information

  • Users can enable/disable location services in the app or device settings. Disabling location services may affect app functionality.

14.1.2 Notifications

  • Account and Service Updates: Notifications about account and service updates cannot be disabled but can be customized through the privacy settings menu.
  • Discounts and News: Users can enable/disable notifications about discounts and news from KaaAfrika in the privacy settings menu.

15. Device Permissions

15.1 Mobile platforms (iOS, Android) have defined specific types of device data that apps cannot access without user consent. These platforms use different permission systems:

  • iOS: Alerts users the first time the KaaAfrika app requests permission to access specific data.
  • Android: Informs users of the permissions sought by the KaaAfrika app before they use it. By using the app, users consent to these permissions.

16. Updates to This Policy

16.1 KaaAfrika may update this Privacy Policy periodically. If significant changes are made, we will notify users through the KaaAfrika app or other means, such as email. By continuing to use our services after notification, you consent to the updates.

16.2 We encourage users to review this policy regularly for the latest information on our privacy practices. Previous versions of our Privacy Policy will be available for review.